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Andrés Bello National University (UNAB) in Chile has boldly stepped into the future of education by implementing an AI-based virtual tutor for its Canvas learning platform. This innovative solution arose from the need to provide constant support to students, freeing up teachers' time and improving the overall quality of the educational process.

Before the implementation of the virtual tutor, UNAB faced the challenge of meeting high student demand and responding to queries in a timely and effective manner. Teachers were overwhelmed by the need to dedicate significant time to answering questions after hours, providing personalized attention to each student, planning classes, preparing for exams, and other academic activities.

Our team developed this virtual tutor as a visual component that can be integrated with Canvas using the generative intelligence of AWS Bedrock. It dynamically adapts to the specific content and bibliographic material of each subject, providing accurate and relevant answers to student queries in real time. For scalability and minimal operational cost, it uses AWS Lambda as the computational engine. This allows it to handle the highly variable number of queries depending on the timing of the academic calendar.

One of the features of the tutor most highlighted by UNAB is its customization capacity, which allows the university to adapt it to their own branding with its own colors and logos. In addition, Bitlogic’s team quick response capacity and the software adaptability have been key to its success.

UNAB placed their trust in Bitlogic to carry out this ambitious project, recognizing the experience and capacity of our team to offer advanced technological solutions that transform the educational experience. As AWS partners, the implementation of the virtual tutor was possible thanks to early access to Bedrock's generative intelligence services.

Although work is still underway to collect quantifiable data on the results obtained, UNAB assures that the tutor has been a success from its first implementation, demonstrating effectiveness in providing answers based on the textbooks used in the courses. Among the first benefits, UNAB highlights others on their blog:

  • Smooth and accurate learning process: Since it uses all the required study material for each subject, adapting to the student's learning level.
  • Learning 24/7: As it assists students at any time of the day, every day of the year, with total availability and exclusive dedication. This point is especially noteworthy given the increase in its enrollment of students who work and attend classes or study at night.

This success story not only highlights UNAB's capacity for innovation but also our team's commitment to providing advanced technological solutions that transform the educational experience and position academic institutions at the technological forefront.

Andrés Bello National University and our team are leading the way to a more efficient, personalized, and technologically advanced educational future. This exciting project demonstrates the power of collaboration between academic sphere and the tech industry to drive change and improve the quality of education around the world.

Carla Buffalo
Carla Buffalo
Engineering Manager